At Renvec, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services as a mediator between farmers and vehicle owners (such as tractors, harvesters, and other agricultural vehicles).
We collect personal information that you provide to us when you use our app. The types of information we collect include:
• Personal Information: This includes your name, email address, phone number, address, and payment details (if applicable).
• User Activity Data: We collect information about how you interact with the app, such as search history, vehicle requests, booking information, and transaction history.
• Location Data: With your permission, we may collect GPS or location data to facilitate the matching of farmers with nearby vehicle owners and to provide accurate location-based services.
• Device Information: We collect information about the device you use to access the app, including device type, operating system, and app usage data.
We use the information we collect for the following purposes:
• To Provide Services: To match farmers with appropriate vehicle owners (such as tractors and harvesters) based on location and requirements.
• To Process Transactions: To process payments and manage bookings between farmers and vehicle owners.
• To Improve Our Services: To analyze usage patterns, improve the app’s features, and enhance user experience.
• To Communicate with You: To send updates, promotional offers, or important information about your bookings or the app.
• To Comply with Legal Obligations: To comply with applicable laws and regulations.
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
• With Vehicle Owners: We share necessary information such as name, phone number, location with vehicle owners to facilitate the booking process.
• With Service Providers: We may share your information with third-party service providers who assist with processing payments, managing bookings, and providing customer support.
• For Legal Compliance: We may share your information with law enforcement or regulatory authorities if required by law or to protect the rights, property, or safety of Renvec, its users, or others.
We take the security of your personal data seriously. We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the security of your data transmitted over the internet.
We will retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
If you wish to cancel your subscription, you must notify our Grievance Officer via email within 24 hours of your request. After this 24-hour period, no cancellation will be provided. Please ensure that you send your cancellation request to the following email address: grievance@renvec.com. Your subscription will remain active until the end of the current billing cycle, at which point it will be terminated based on the cancellation request within the specified time frame.
You have certain rights regarding your personal data, including the right to:
• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request the deletion of your account and personal data, subject to applicable laws and certain exceptions.
• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.
Our services are not intended for children under the age of 18, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child under 18, we will delete such data promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version of this policy in the app or by sending you a notification.
If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at:
Renvec
Email: grievance@renvec.com